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Sage MAS 500 Customer
trodman
Posts: 233
Registered: 02-13-2009
0

Disappearing Menu Items

Has anyone ever experienced disappearing menu items? I keep having to re-add a menu item to the menu.  It is a "Shortcut" type task that points to an Access database.  I made sure that no one has access to the "Menu Upgrade Utility".

Tim Rodman
Programmer Analyst
rodmant@robbinstbm.com
Version 7.30.6.0 (March 2011)
Sage MAS 500 Customer
trodman
Posts: 233
Registered: 02-13-2009
0

Re: Disappearing Menu Items

This still happens for us.  I just added something to the menu yesterday.  I exited MAS 500, saved the menu, then went back in and everything was fine.  Today when I login it isn't there anymore.  I can see it in my recently accessed tasks, but it doesn't appear on the menu.  Has anyone else experienced this?

Tim Rodman
Programmer Analyst
rodmant@robbinstbm.com
Version 7.30.6.0 (March 2011)
Contributor
snolte
Posts: 30
Registered: 08-03-2011
0

Re: Disappearing Menu Items

We have run into this from time to time, when a user either moves or deletes something from the task menu and then opts to save the changes, not realizing that two thirds of the company uses the same task menu. 

 

That's the only time I've noticed it, for regular MAS tasks as well as for shortcuts to other programs.

Sage MAS 500 Customer
trodman
Posts: 233
Registered: 02-13-2009
0

Re: Disappearing Menu Items

Was your solution to remove access to "Menu Upgrade Utility"?

Tim Rodman
Programmer Analyst
rodmant@robbinstbm.com
Version 7.30.6.0 (March 2011)
Contributor
snolte
Posts: 30
Registered: 08-03-2011
0

Re: Disappearing Menu Items

To be honest I hadn't found a solution yet - I just went around smacking fingers with my wooden spoon like my Grandma used to do when we ate with our fingers.  There must be a better solution that will cut down on the HR complaints.

 

All kidding aside, I have them fairly well trained now not to touch anything on the regular menu and to only update their "My Tasks" so it's accidental at this point, and usually all they've done is move the item into a different folder.  I tried excluding permission for the Menu Upgrade Utility but my test user was still able to move, delete and rename menu items.  That's what I would be trying to restrict.

 

Good luck!

Sage MAS 500 Customer
DGill
Posts: 218
Registered: 11-06-2008
0

Re: Disappearing Menu Items

snolte...is the menu you use set up as a system menu (tsmPrimaryMenu.SystemMenu)?  If yes, users should not be able to change the menu structure (at least that was my understanding).

Contributor
Jima
Posts: 41
Registered: 09-09-2010

Re: Disappearing Menu Items

[ Edited ]

We has this happen all the time until I realized that we should set the value for all user groups except admin under System manager task item 'Menu Upgrade Utility' to 'Display Only' or 'Excluded'. We also changed 'Maintain Lookups'. This is done in Maintain Security Groups.

 

Did you try Maintain Lookups?