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Regular Contributor
sabian
Posts: 55
Registered: 11-17-2008
0

Duplicate Payments

Hello.

 

I am going to paste exactly what the user sent me as an explanation of the problem:

 

<user> was processing a so # 159228 invoice # 270428. the customer is a prepay customer but only a partial shipment went out

 

i clicked on apply to apply a payment on the invoice to demonstrate and she also clicked on the same payment to apply it

 

now it's duplicated and we are getting error messages all over the place.

 

we deleted it from a batch, put it in it's only little batch and still can't clear the duplicate application.....

 

Any ideas how we can fix this?

 

Thank you!

 

Keith Wahl
IT Manager / Barron Lighting Group
MAS 500 v7.3 / Dec MU
Sage MAS 500 Customer
oyama
Posts: 233
Registered: 05-19-2009
0

Re: Duplicate Payments

So, what exactly the error message is?

Regular Contributor
sabian
Posts: 55
Registered: 11-17-2008
0

Re: Duplicate Payments

come to find out, the invoice posted afterall, without any payments applied. must have been one of those things.

 

thanks anyway for your reply!

Keith Wahl
IT Manager / Barron Lighting Group
MAS 500 v7.3 / Dec MU
Sage MAS 500 Customer
oyama
Posts: 233
Registered: 05-19-2009

Re: Duplicate Payments

No problem! :smileywink: