I’ve been looking through those in-product survey results again … reading comments, making follow-up calls, and trying to identify trends. One recurring theme seems to be the comment that the software could be more “user friendly”. The challenge for me when I read that is, what exactly does that mean?
- Are there too many steps?
- Is it too hard to move around?
- Are the processes too complex?
You might be surprised to know the number of person-hours we dedicate to trying to improve the usability of our products. Did you know for instance, that we have a whole team dedicated to user acceptance testing? Did you know that every release and each new feature goes through user acceptance review before it gets approved for general release? And yet release after release and survey after survey the same theme persists.
Why is that I wonder?
- Are we not asking the right questions?
- Are we not hearing the answers?
- Are we not implementing the right interface or workflow design improvements?
- Are you not adopting the newer releases fast enough to take advantage of the improvements to have the results show up on the surveys?
GET YOUR VOICE HEARD!!
DEFINING THE “USER FRIENDLY” ERP
The Second Sage ERP MAS 500 Customer Roundtable!
Friday, November 18, 2011
Start Time - 8:30am (PST) / 11:30am (EST) Duration: 90 min.
A Private Invitation Only Event!
Invitations will be e-mailed early next week. If you wish to participate and have not received an invitation by end of business Tuesday, November 9, 2011, please e-mail me directly at linda.cade@sage.com. Be sure to include the following information with your request:
Company Name:
Your Title:
Sage Company ID:
Current Version of Sage ERP MAS 500:
I look forward to your participation and feedback. We will have a webcast with a current installation of Sage ERP MAS 500 available to share so that we can explore various screens and features as they are discussed. Sage representatives from Product Management, Design, and Usability have also been invited to attend. So, poll your co-workers, assemble your wish list, and come prepared to share your input on what “user friendly” means to you!
Visit http://sageerpmas500users.wordpress.com
