Community Feedback

[sydellinc]

I have a user that is entering AP, but once done printing registers, it does not ask her to "update invoice register".  She also tried to void a check and it also wouldn't allow her to update registers.  I'm sure it's a setting I'm missing, but I can't find it.  Anyone have any idea?  Thanks for any help provided.

J

[thebottomline]

Does the user have security rights to update the registers?

[zip]

Or maybe the prompt is appearing behind other windows on her computer or down on the Windows taskbar.

[givingtr]

My guess is that you've set Role Maintenance | Security Events to disallow updating from the preview. She's probably printing from Preview instead of printing directly to printer.

[sydellinc]

thanks for the replies.. bottomline. I am not sure where to set that security by user, when I go to user maintenance there aren't many options (user/group, supervisor, locked etc.) maybe I'm not looking in the right place?  Sorry first time setting up a new user.

zip -  prompt is definitely not appearing behind a window, i checked.

giving - I personally always print preview and it lets me update, so she did as well, but I did have her print to printer just to confirm and still nothing. 

[sydellinc]

Also, since I didn't mention, we are on mas90 3.71, ooold version.

[DFeller]

In 3.71 there is no role maintenance, instead you would give supervisor rights to the module.  Scary, but in that old version that's the only way to update from preview.

Dawn

[sydellinc]

Oh wow, thanks for that info.  Appreciate the help!