Core Financial Modules

[TMeacham]

Maybe I'm missing something in a setup, but when I use the deposit on a sales order it doesn't perform correctly. Steps to duplicate are this.

Create a Sales Order, on the total tab enter in a deposit. Accept

Create a Cash Receipt for the deposit Amount. Cash is debited and Customer Deposits is credited.

Enter in a Sales Order Invoice, use that Sales Order Number, ship complete and accept. Update the sales order.

Cash is debited again for the deposit amount, AR is debited for the outstanding amount.

I thought that when I used an existing sales order with a deposit the Customer Deposit GL account would be debited upon update?

Thanks

Tina

[Heather]

What GL account have you assigned to customer deposits in sales order setup options?

[TMeacham]

In Sales Order Options, my Customer Deposit GL account is listed.

[kanes]

Two debits in the last step?

Steve

MAS200 V4.20.26

[Heather]

Are you set up to post deposits by division? 

We don't use divisions, so I don't know how that works.  But maybe there's a setting somewhere that takes precedence over the GL assignment in SO Setup Options.

[TMeacham]

Yes the total of the two debits would equal the total invoice.

[TMeacham]

No we don't use divisions and no modifications (we don't have custom office) no ES or 3rd party enhancements.

I'm uninstalling and reinstalling the software to see if this resolves it.

Thanks

[jnelsonut]

Are you invoicing these as "Standard Invoice" or "Cash Sale Invoice"?

Joe

Edited: Sorry just re-read your post "AR is debited for outstanding amount"

[BShockley]

Not sure if anyone has mentioned this, but why haven't you installed Product Update 1?

[TMeacham]

Why haven't I installed product update 1???? Well becuase I was waiting for product update 2, which should have all the hotfixes that were released plus some fixes that I was waiting on! lol

Thanks for all the suggestions, I figured it out. I forgot that the Asset key in Payment Type maintenance overwrites the deposit posting.