Core Financial Modules

[ebjelovs]

Greetings:

Please be aware that Sage has resolved an issue in the Accounts Receivable module that might be experienced by a specific group of Sage ERP MAS 90 and 200 4.40 and Extended Enterprise Suite 1.4 customers when performing period end processing.

For customers who have a mix of open items and balance forward types of customers within a single company code, after period end processing is performed, the open item transactions can be missing or incorrectly combined in the AR_Transaction Payment History file. If this occurs, the AR Trial Balance with all transaction details run as of 12/31/2999 will be out of balance.

Details on how to discern whether a company has experienced this issue are included in Knowledgebase Entry 524615.  The KB entry also includes steps to recover in the event a customer has already performed period end.

Customers who have this mix of open items and balance forward customers in a single company code, should install the fix provided in Support Tip AR4041-T (for version 4.40.0.1) or AR4042-T  (for version 4.40.0.0) prior to performing period end. If you are experiencing the symptom described above and Accounts Receivable period end processing has already been performed please call Sage Customer Support.

Please note that single company codes that contain ONLY balance forward customers or ONLY open item customers are NOT affected by this issue.

[thebottomline]

Erika,

When is Sage going to return to a monthly PU release?  It seems like there is one or two hot fixes a week being released now and it is getting quite confusing in remembering which ones have been installed at which clients.  Plus there is no system version # available to keep track of which patches have been installed.

Having assurances that patches are bundled on a monthly basis might even encourage more migrations because a resolution may only be a month away!

[bbalser]

Amen, BottomLine!

[givingtr]

"The KB entry also includes steps to recover in the event a customer has already performed period end."

I was unable to find this info in the KB. Is there another KB we should be referencing? TIA.

[robertcwood]

I've already heard one person say they had installed Update 1, so they don't need to install this.

[thebottomline]

Erika is referencing a separate hotfix for PU 1.  Not sure why they wouldn't have to install it.

[robertcwood]

They didn't think they had to install individual fixes any more with the quarterly PU's being released. I had to explain to them that yes, they did need to install it.

[thebottomline]

Users really liked the simplicity of the aggregate monthly service update!

[emvulliamy]

I really like the simplicity of the monthly releases.  It was easy to keep track what clients had and what they didn't.  It was also easier for clients to have to get everyone out once a month instead of multiple times.

[ebjelovs]

Everyone,

To resolve the first question about whether users need to apply this fix if they have already installed PU 1, the answer is, yes. There is a hot fix for version 4.40.0.0 and another hot fix for 4.40.0.1.  That is because this issue was uncovered just after PU1 was already completed and released, so the team created a hot fix for both versions.  

As far as going back to the monthly updates, that is currently not on the plan for the Sage MAS 90 and 200 product.  However, we do understand that it is difficult to keep track of what hotfixes have been installed on which systems and are looking to deliver a solution to resolve that particular difficulty.  As of right now, I can't promise when resolution will come, or what the resolution will be, but I can let you know that Sage has heard your concerns and we are actively working on coming up with a workable solution.