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Contributor
mchamberlain
Posts: 11
Registered: 04-15-2009
0

problems installing 4.40.0.02 Product Update

Greetings-

 

I have installed 4.40 on a new system that conforms to the supported platform matrix.  It is a virtual server running Windows Server 2008 Standard and is up to SP2.  The guest OS has 2 processors, 50 GB of hard drive space and 2 GB of memory.  The host OS is Microsoft HyperV Server (hypervisor only on the Windows Core).

 

4.40 opens correctly and I receive no problems.  However, following the suggestions of the documentation I am attempting to install Product Update 2 before doing the parallel migration from our previous MAS90 system.  Upon executing the update package, I get the following error:

 

An error (-5001 : 0x80070002) has occurred while running the setup.

 

Error Code: -5001 : 0x80070002
Error Information:
>SetupNew\setup.cpp (142)
PAPP:
PVENDOR:
PGUID:
$
@Windows Vista / Server 2008 Service Pack 2 (6002)
IE Version: 8.0.6001.18928

 

Any suggestions?

 

Thanks,

Mark

 

Sage MAS Partner
TomTarget
Posts: 1,752
Registered: 11-02-2008
0

Re: problems installing 4.40.0.02 Product Update

Usually when I see something like that it means you got a bad download of the update.  Does the file size match what is should be?

 

I believe it should be around 62MB.

Thomas H. Rogers, C.P.A.
Target System Technology, Inc. - Spokane, WA -
The best solution often comes not from answering the question asked, but understanding WHY the question was asked.
Contributor
mchamberlain
Posts: 11
Registered: 04-15-2009
0

Re: problems installing 4.40.0.02 Product Update

Good call, that was it.

 

Thank you!