Customer Relationship Management

[markhallberg]

Hello CRM World, LOL

In SAGE CRM 1.2 and 1.3 is it possible to setup a CRM user with two email addresses.  I have a customer that has mark.hallberg@emai.com and info@email.com. 

And

When building an Email Template, how can you choose a different "FROM" address than the User's default? I am currently logged in as admin who does not have and email address but want to choose mark's from address as the default.

thanks much

mark

[SPyle]

That's amazing you have a customer with an email address that's the same as your

name!  LOL

Message Edited by SPyle on 12-26-2009 09:27 AM

[mjpolk]

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Someone had to much eggnog!

The easiest way would be to have 2 logons for the user.  Restrict access to the area each job function needs.

[markhallberg]

hello, thanks much,  my only issue is their comunication would be under two different users. 

thanks again.

mark

[mjpolk]

Another in theory Thought, create a VBscript using BOI/VBScript to change the email address.  Once again I don't have all the necassry tools to test; but if you can create  user UDF's for email1 and email2. Then, place a button on the forms the user needs to switch email addresses that runs the BOI/Vbscript to change the email address on the fly.

I don't have CRM to test this to see if its even possible; But this is where I'd start to check.

[markhallberg · Accepted solution]

Thanks for the help!!  I found this functionality does exist in SAGE CRM.  You can create email Aliases.  Administration > E-mail and documents > E-mail Aliases