Distribution, Manufacturing, and Internet Modules

[Andy]

We have recently started using Payment Solutions to process credit cards, normally through sales order-invoice data entry.  I understand that if we create a credit memo that matches up to a particular invoice that we have charged a customer's card on, the charge is automatically credited back to the original card.  Often however we are not able to match returned goods up to a particular invoice.  Do we have to log on the virtual terminal to credit back the card in this case?  This is kind of a pain since none of the customer's info is saved on the virtual terminal.

[rmikolainis]

You should be doing the credit through SO invoice entry, it will then automatically hit the VT.

[Andy]

The problem is once credit memo is selected as the invoice type, you cannot change the payment type, so we can't select the credit card to credit the customer's account.  We would otherwise try to credit the customer's account through cash receipts but we were told it won't work to try to credit the customer's card through cash receipts.

[DFeller]

You are correct that there is a restriction built-in MAS to not allow crediting a credit card that wasn't originally charged by the card.  That's why it doesn't work in cash receipts entry.  You would need to go into the virtual terminal and run the credit manually, then apply it to the credit in MAS once it's posted.

Dawn

[givingtr]

Unfortunately, this doesn't address real world problems. Credit Cards expire, get cancelled, etc. and users need the means to process a credit without entering data twice. I haven't tried it, but am wondering if entering an invoice with a negative quantity would work. It does not lock the payment type, but I've not verified if the charge is processed as a credit. It would be nice if MAS only locked the payment type field after an entry in the Apply To Inv # field is made.