Distribution, Manufacturing, and Internet Modules

[baca]

MAS 200 ver 4.2 instead of just authorizing the credit card the deposit box was selected and when the order was invoiced no money was received for the credit card transaction.  What can we do in the system to release the deposit amount

[SRYork]

When the deposit box is selected, the system will process a "sale" CC transaction for the deposit amount entered.  You didn't say, was a deposit amount entered in addition to checking the deposit box.  If not, not transaction amount would have been processed for the deposit. 

I am not sure what you mean by "release" the deposit. 

Deposits are applied when the invoice is generated.  The theory is the money was received for the deposit amount when the sales order was entered.  The receipt of cash would have been done in Cash Receipts entry.  The deposit amount applied is netted to the invoice amount to come up with the net invoice amount due.  It is that amount that is updated to AR.

If by "release" you mean void the actual CC transaction.  It the transaction has already settled, you would need to issue a credit for the amount transacted in error.  To do that in MAS 90, you would need to apply 100% of the deposit on the invoice and update.  Then issue a CM against that invoice.

BTW, one other point, if you check the deposit box and the pay balance check box, a pre authorization CC transaction will be process for the order balance (order total less deposit amount).  Pre-authorization is only 1/2 of the process of transferring funds.  The other half (post authorization) occurs when the sales order is turned into an invoice and update.

[baca]

I want to know how can we receive payment for the deposit amount on an invoiced order.  We have several orders where the deposit box was checked the along with the deposit amount being entered. We never received the deposit amount to the bank and its not showing up on the credit card settlement report.  How can we rectify this problem?

[SRYork]

It sounds like you selected to use a credit card payment type that was not set up to process CC transactions thru the system.  Since the order has been invoiced, I assume it is "complete".  Therefore, the deposit amounts would need to be processed offline i.e.. thru the virtual terminal.  Once processed, they will appear as CC transactions on the settlement report but will not be tied to a MAS 90 Journal.  I would consider these reconciling items that would be explained as CC transactions entered but not processed in sales order entry.  I assume the credit card cash receivable account was properly booked when the invoice was updated so all you should then have to do is enter the offsetting receipt of cash.

Hope this makes sense.

[baca]

If we have PC Charge installed on a computer outside of MAS 200 that communicates with MAS 200 will it be able to see the transactions that have occurred? 

The credit card processing was setup but instead of putting in the dollar amount and hitting authorize the people put in the dollar amount and checked the deposit box.  Is there a way to process

[SRYork]

PC Charge changed our ability to access its data base.  Therefore, we are no longer able to print a settlement report when using PC Charge.

If you have entered a deposit amount:

• if you hit the authorize now button a "cc sale" transaction will be processes for the deposit amount. 
• If you don't have the batch authorization option set in company maintenance, the same sale transaction should be processed when you press the accept button. 
• Finally, the third way to process would be to access the Sales Order Batch Authorization option (on the Sales Order Main menu)