Distribution, Manufacturing, and Internet Modules

[JacquieP]

MAS 200 / JOB OPS

CURRENTLY WE ARE FACING A SITUATION WITH RETURNING GOODS TO A VENDOR FROM THE ORIGINAL PURCHASE ORDER NUMBER IF THE PARTS ORDERED WERE LINKED TO A WORK TICKET AND THE WORK TICKET IS NOW IN HISTORY.

WE FIND THAT IF WE RETURN TO THE VENDOR USING THE ORIGINAL PO NUMBER THEN WHEN THE PARTS ARE RECEIVED BACK INTO THE SYSTEM - THEY AUTOMATICALLY GO OUT TO THE HISTORY WORK TICKET SINCE WE CAN NOT UNLINK THE PO AT THIS POINT. WE ACTUALLY NEED THE GOODS TO GO BACK ON HAND.

SO IN OUR RETURN OF MATERIAL ENTRY - WE HAVE TRIED AND COMPLETED A RETURN TO THE VENDOR AND DID NOT POPULATE THE PO FIELD.

THIS CREATES YET ANOTHER ISSUE - THE RETURN TRANSACTION UPDATES TO MY GENERAL LEDGER PROPERLY AND MY PURCHASE CLEARING ACCOUNT - HOWEVER WHEN YOU RUN THE PURCHASE CLEARING REPORT - THE REPORT DOES NOT REFLECT THE ITEMS WE RETURNED NOT INDICATING A PURCHASE ORDER? I DO NOT KNOW WHY THE REPORT WILL NOT SHOW THIS RETURN? WITHOUT HAVING TO CREATE A CUSTOM REPORT TO REPLACE A SAGE HARD CODED REPORT - WHAT OTHER OPTIONS ARE THERE?

[MBrown4931]

Unfortuately the PO Return process and Purchases Clearing are working as programmed. This is something I believe will be fixed in v4.40. Did you process the Return with an invoice (taking the return credit)? If not you should enter an AP invoice credit memo. Offsetting the entry in purchases clearing from the return of goods.

[LMC3438]

I have a similar problem with open work tickets so was looking at this reply and now have a question.  Are you suggesting that a credit memo be entered even if a credit has not yet been received from the vendor?

My original problem is a linked PO that has been returned to the vendor for credit, we have already paid the invoice so per my accounting dept I can't unlink the PO nor change the qty ordered to 0.  However, I also can't leave the requirement open since they won't be able to close the work ticket with an open requirement.  How do I handle this?

[MBrown4931]

Returns do not have to be connected to a specific PO, and a debit memo should be created for each return regardless of the action taken by the Vendor. The debit memo is taken to balance your loss of inventory value (for returned goods) and to maintain a proper balance in the Purchases Clearing Account (one that ties to the Purch Clearing by Item report).

Ultimately you want Vendors to issue credit memos to match your debit or disallow the debit (when you are found to be at fault, not the vendor). If you agree the debit should be disallowed, then your debit memo would be written off to an appropriate expense account (ie: scrap) to clear the Vendor balance.

Another alternative if you're simply returning goods to Vendors for "repair" is to open a work order for the repair process (complex process), or create a "Vendor Warehouse" then transfer the goods in and out (simple process).