Distribution, Manufacturing, and Internet Modules

[matuloss]

/C comments occasionally disappear from sales orders when they are partially invoiced and the order is changed to a backorder status.  We cannot determine the exact circumstances, it seems erratic.  Has anyone seen this before?

Thank you,

[Heather]

Welcome to the forums!

What version are you running? 

This sounds vaguely familiar . . . I think older versions associated comment lines with the item code immediately above it.  So if you invoiced a line item in full, then the /c line immediately beneath it would not appear on the backorder.

[matuloss]

Thanks.   I'll see if I can test that idea, it does sound plausible.  Embarrased to say that we're still using v3.71.

Thanks again,

Sean 

[DFeller]

3.71 was one of the versions that did this.  4.10 and above has comment lines for each line item, so you wouldn't have to worry about this anymore.

I just upgraded a customer from 3.71 to 4.30.  It can be very worthwhile.

Dawn

[matuloss]

Your answer was correct.  Thanks again.  Yes, we want to become current, just tough times to get budgets approved.

Sean

[DFeller]

Sean,

I don't know where you are located, but some things you may want to consider is this:

(1)  See if your reseller will break the bill for the upgrade into multiple bills to spread the costs over the course of the upgrade.

(2)  See how much work you can take on yourself to lower the cost of the reseller's time. The more you are willing to do the lower the cost can be.  The one area you don't want to skimp on is training -- invest more time on your own company's shoulders into practicing every thing you can with the new version.

(3)  Take a good look at your invoicing practices and how much money you can save with the electronic delivery features in 4.30 and above.  If you send out 100 invoices a day, and can wind up emailing 80% of them, you could save over $9,000 in one year in just postage alone.  I would think that's a large chunk, if not all the cost of your upgrade.  This doesn't even include the cost of paper, toner, envelopes, and time to stuff those envelopes.

Your upgrade from 3.71 to 4.40 may vary in price depending on how many modules you have, how many users you have, how many custom forms and reports you have, and if you have any mods.  If you haven't gotten a quote at least, you will want to check into that.

Dawn