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Sage MAS Partner
Elena
Posts: 111
Registered: 12-22-2008
0

Sales order / quote history inquiry

Have just converted a client from 4.3 to 4.4 using JobOps and CRM and when they click on the lines tab of the sales order quote history tab, and then click OK, suddendly a whole screen full of items appear out of nowhere on the lines tab.  If you close the order and come back into the inquiry, it all appears OK until you click "OK" on the lines tab and the problem reoccurs.

 

Any ideas ?

Super Contributor
thebottomline
Posts: 1,214
Registered: 10-29-2008
0

Re: Sales order / quote history inquiry

I've noticed this late last week at a client on v4.4.7 with JobOps.  No clue what is going on.  Seems to be a Job Ops issue.

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Sage MAS Partner
Elena
Posts: 111
Registered: 12-22-2008
0

Re: Sales order / quote history inquiry

Thanks you!

Sage MAS Partner
Elena
Posts: 111
Registered: 12-22-2008
0

Re: Sales order / quote history inquiry

I have since found that there were a large number of orphaned line items in the Sales order history detail file.  These records appear at the top of the file in the DFDM and have not Sales order number assigned. I am in the process of the removing them (there are about 10,000 of them!) and I believe that this wills fix the problem. 

Super Contributor
thebottomline
Posts: 1,214
Registered: 10-29-2008
0

Re: Sales order / quote history inquiry

WHY are you fixing them????  Were they a problem before the JobOps upgrade?  Seems to me JobOps should be fixing THEIR code!!!!!!!!!!!  I certainly am not going to mess with my client's tables.

It's all about the bottom line!
www.btmlinesoft.com
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