Distribution, Manufacturing, and Internet Modules

[AshleyGreen]

I have a mystery I'm trying to solve.

There's a one-sided entry in a credit card clearing account I'm trying to determine why the transaction amount only came out of the clearing account and never went it.

Typically, via a SO invoice - the credit card 'deposit' amount is debited to the clearing account, and then a CR is done to credit (take out) that amount from the clearing account and into our checking account.

This particular amount was never debited, HOWEVER it went into our bank account and is in the merchant account reports, but it never went in.  it was only taken out during cc reconciliation.  The very next transaction is the same amount but with tax included, same credit card number and it was done correctly - debited and then credited. 

Same customer.  Apparently the card was run without tax, but it never went into the clearing account - how could this happen?

Then it was run again a few days later for the total amount. 

any help/ideas would be greatly appreciated!

[TomTarget]

Assume you have reviewed the invoice in question in a/r history already and confirmed that it shows as paid with a credit card?

[AshleyGreen]

Yes.  I have since found more of these one-sided transactions, and on the credit card settlement reports each of  them says manually processed.  I still don't understand how they didn't come into the clearing account.

[TomTarget]

While I'm not a great expert on the credit cards,  "manually processed" sounds to me like it was not entered through the MAS 90 software.   Sounds like someone did a card swipe on a CC machine,  which of course would not be recognized by MAS.

To rephrase my original question.   If you look a A/R Customer Maintenance on the invoice tab,  does the invoice show as being paid?  with a credit card?

From a G/L standpoint,  if it truly was one sided your trial balance is going to be out of balance.