Distribution, Manufacturing, and Internet Modules

[hmeyer]

I have a few customers that I cannot print picking tickets for certain customers, the message says "data is not selected for report printing" even though I pressed the select button. This is only happening with a few customers, that were printing previously.

[zip]

What version? 

You can first try to "Clear" the selection and then "Select" - but I'm doubtful.

Take a look at all the various checkboxes on the Pick Sheet Printing screen.  Often an unauth/expired credit card on the order is the culprit. 

Are there in fact items on the S/O to be printed?

http://infosource.sagesoftwareonline.com/sw_attach/kdb.asp?isresolutionconceptid=404778

[thebottomline]

Assuming your version is 4.1 or greater.  Check your role maintenance to ensure you can print picking sheets of customers on hold.  Take a look at the picking sheet printing panel to include Unauthorized/Expired Credit card orders.

[hmeyer]

Thank you for your response. version 4.4    It is happening with only certain customers, if i pick 10 tickets it only prints 9 and if i select the customer that wasn't printed I get the message i posted earlier.

[russnobbs]

On the one that didn't print you need to open the S/O and reset the print pick sheet flag.

You may also have an issue with the "Include Unauthorized/expired credit card orders"  or "Print orders on Hold" check boxes.

[hmeyer]

Thank you! it was the expired card box. Appreciate the help.