General Discussion Topics

[tmcclure]

This is the message she gets:

Error reading the record:  TaskID-  10010303, TaskName- , Error- Caught Exception: “(name not supplied)” – OLE Dispatch Error: m_scError: 266744(0x000411F8), Desc: Communication link failure, Help : O, Help File-:: Systems Definition: OK

We've replaced her machine with another one, we've used fresh installs of OS and MAS client on this machine.

No one else in the office gets this error, but she gets it almost daily. She just restarts her machine and continues, usually without issue.

I can't imagine why this one user continues to get these MAS crashes while thirty or so others don't ever have any similar issues whatsoever.

!?

[LouDavis]

Does this user get this error on any other machine?

[AnthonyB]

What is her username?

It isn't anything odd like Ashley_**%2

[tmcclure]

We have switched her machine and she gets the same error. No other machines in the building have any issues even remotely similar.

The best I can come up with is something about her connection. She gets multiple instances of this error every day. Sometimes she has to shut down MAS and restart it.

I can't imagine why this particular user would get these issues across multiple machines set in the same location.

And no, she doesn't have a username out of the ordinary; standard format for our company which is first letter first name, last name i.e. "tmcclure" for me.

[tmcclure]

I thought maybe an over-bent or crimped CAT-5 cable. Switched it out with a known good cable and still same issues.

[JohnHanrahan]

Check out the MSDN forums.  There is quite a bit on this error.  Based on a quick read it sounds like it might be your something with your network.  It will definitely be interesting to solve this one.  They suggest running a netmon trace as a first step.  Good luck!

[tmcclure]

Today the same user was entering an SO and got:

 

Module:  Company:  BTP  AppName:  Enter Sales Orders and Quotes

Error – 2147175396  occurred at basSalesOrder  in Procedure bOverrideSecEvent

An error occurred while validating the user (nburkey) permissions for Security Event SOPRICE.

This application will now close.

OK

When she tried to reopen MAS she got her "standard" error message, the one I started this thread because of:

---------------------------

OBJMGR

---------------------------

Error reading the record: TaskID- 134611094, TaskName- , Error- Caught Exception: "(name not supplied)" - OLE Dispatch Error: m_scError:266744(0x000411f8), Desc:Communication link failure, Help:0, Help File-:: System Definition:

---------------------------

OK  

We've replaced her machine at least twice already. Netmon shows her connection as solid.

!?

[LouDavis]

 This is probably the culprit

Module:  Company:  BTP  AppName:  Enter Sales Orders and Quotes

Error – 2147175396  occurred at basSalesOrder  in Procedure bOverrideSecEvent

An error occurred while validating the user (nburkey) permissions for Security Event SOPRICE.

This application will now close.

OK

If possible try to recreate this error while running a SQL trace to see if any errors are occurring on the back end that causes the task to crash.  If no errors are recorded in the trace, then I would suggest opening a case with support as the problem may be within the task itself, or the MAS500 framework piece that does the security checks.   Most likely the latter as the follow on message looks to be an issue of the Framework dropping its connection to the database.   Shutting down and restarting the MAS 500 Business Desktop using Sage Software >Sage MAS 500> Utilities>Shutdown Desktop can help determine if this is true. 

Remember the Desktop is preloaded into memory to speed start up.  If it has a fatal error like the one you described, it doesn't shutdown automatically and unload from memory.  You have to do this yourself.

[jnoll]

Lou remember that you can do the following trick to get this to close the client /desktop automatically! You add a /S to the properties of the icon. So basically locate the Sage MAS 500 Desktop icon, right-click on the icon and select the Properties option. The Target should look something like this. The path may be differently but the BusinessDesktopLoader.exe will be correct.

C:\Windows\System32\BusinessDesktopLoader.exe /S

[LouDavis]

Well there is that.