Installation and Technical Issues

[SageGuy125]

Hello all,

I am having a very elusive problem which seems to make no sense.

User "A" has been running MAS 500 7.20.16.0 for several years, printing checks with no problem.  Her computer is Windows XP and she is an admin of the local machine.

User "B" was just hired and will be replacing user A using the same computer.  User B has been setup on the same computer and given admin rights in Windows.  User B's MAS 500 rights have been mimmicked from A's.   Their setup "should" be identical.

When user B logs on to both Windows and MAS500 and tries to print custom checks, the alignment is off.  To confirm, user A then logs on to Win & MAS and prints the check and it is just fine.

The problem appears more related to the Windows login than the MAS500 login since the problem only happens when the user is logged in as user B in Windows, not when different users are logged into MAS500.

Please help me understand what the problem is here. Thank you so much.

[trodman]

Two questions:

1. Are both user accounts using the same print driver?
2. Are both user accounts pointing to the same crystal reports directory in the Application.config file?

[SageGuy125]

Thank you so much for replying so fast Tim.

1. Yes, just confirmed.

2. As a test I actually copied user A's Application.config and replaced user B's with it and the alignment was still wrong.

Application.config:

<?xml version="1.0" standalone="yes"?> <!--Sage MAS 500 Client Settings--> <ClientConfiguration>   <VersionControl>     <VersionNumber>20111209155007480</VersionNumber>     <UseCurrentUserSettings>Yes</UseCurrentUserSettings>   </VersionControl>   <DatabaseName>acuity_app</DatabaseName>   <DatabaseSystem>MS SQL Server</DatabaseSystem>   <DSNName>MAS 500</DSNName>   <HelpPath>C:\Program Files\Sage Software\Sage MAS 500 Client\Help</HelpPath>   <HTMLPath>C:\Program Files\Sage Software\Sage MAS 500 Client\HTML</HTMLPath>   <IntellisolConnect>DSN=PAMSP;UID=msp;PWD=best;DATABASE=master</IntellisolConnect>   <LocalPath>C:\Program Files\Sage Software\Sage MAS 500 Client</LocalPath>   <LoginTimeout>30</LoginTimeout>   <MSLink>MSLink</MSLink>   <ProjectDatabase>PAMSP</ProjectDatabase>   <ProjectDSN>PAMSP</ProjectDSN>   <ProjectPWD>best</ProjectPWD>   <ProjectUID>msp</ProjectUID>   <QueryTimeout>120</QueryTimeout>   <RemotePath>C:\Program Files\Sage Software\Sage MAS 500 Client</RemotePath>   <RemotingPortNo>8385</RemotingPortNo>   <ReportPath>C:\Program Files\Sage Software\Sage MAS 500 Client</ReportPath>   <ShowStartupLogo>Yes</ShowStartupLogo>   <SQLServerName>ACC10\MASSQL2005E</SQLServerName>   <TrustedConnection>No</TrustedConnection>   <VersionCheck>Yes</VersionCheck> </ClientConfiguration>

[trodman]

Sorry, I'm out of ideas.

[SageGuy125]

I found an empty Application.Config in

C:\Documents and Settings\UserB\Application Data\Application.Config

which wasn't present in user A's config.  I just renamed it. That caused UserB's check printing to cause a Crystal Reports error.  Then I replaced that empty Application.Config with the one I posted above, printed the check, but alignment still off. 

Oof.

Now I am removing MAS 500 then reinstalling....

[SageGuy125]

I uninstalled MAS 500 including full removal of:

c:\Program Files\Sage Software

c:\Documents and Settings\<user>\Application Data\Sage Software

Then I rebooted & reinstalled it, copying over the custom reports.  I rebooted again and had the User B try the report and the alignment was still off. 

I have nearly run out of ideas.  Please help.

[SageGuy125]

The problem appears to be solved.

As a nearly last-resort, I deleted the printer from Windows, and reinstalled it with the latest driver. 

Checks now print like they should.