Installation and Technical Issues

[oyama]

I have run into an interesting issue about custom Crystal Reports location.

We kept our custom Crystal Reports locations the same with other Sage reports.  Meaning, when I added the custom report I used the following path “C:\Program Files\Sage Software\Sage MAS 500 Client\MODULE\Reports\” for the reports. It works well for the 32 bit installation but it does not work well on 64 bit.

The Sage client installs into the “C:\Program Files\” folder on 32bit operating system. However, the Sage client installs into the “C:\ Program Files (x86)\ folder on a 64bit operating system because the client software is a 32bit application.

Now, when I try to run my custom reports on 64bit, they will not run because Sage cannot find them in the “C:\Program Files\” location where I set it up before.  Of course I can make the reports work once I recreate the folder structure in “C:\Program Files\” and place my reports there.  But I would rather not have Sage files duplicated and located separately like that.

So, my question is: can MAS500 use Windows environment variable such as %ProgramFiles% in the path of a custom report?

Or, is there any other solution for this problem? How do you guys handle 32bit and 64bit report locations?

[JohnHanr]

Check out Resolution ID 452452.  You can update the Application.Config file in:

..\Documents and Settings\user name\Application Data\Sage Software\Sage MAS 500\Application.Config

John

[oyama]

I am sorry but I cannot find that resolution ID that you mentioned. Should it be at http://infosource.sagesoftwareonline.com/sw_attach/Search.asp or somewhere else?

[Ralph]

It was sometimes helpful to be able to search the KB by res ID.   But that's no longer possible as of this month.

[oyama]

Exactly! The last time I was searching I was able to do that. Now, how am I supposed to find the article that John recommended? 

[jnoll]

The link you have above does a search by Resolution ID. It is in the upper right corner it says Quick Search. I am not sure if it is necessary but i did select Sage MAS 500 as the product line before I entered my Resolution ID.

Here is a portion of the details from the resolution. I did not copy all of it here as this is prohibited.

Resolution Details

TITLE :
How to update the reports location for Sage MAS 500

DETAILS :

How to change the reports location

[oyama]

That is weird. Today, I do see the Quick Search option. I am pretty confident on Friday that page looked different.

Anyway, thank you very much for the link and the resolution ID. 

However, my goal is to find a simpler solution that does not require changes on all client computer and logins.

[Ralph]

You're right, oyama.   That page looked different last week.

[oyama]

Thanks for confirming it. 

Now I know I am not completely delusional. 

[jnoll]

Timing is everything.

We usually create on config file and then push it out via custom script. You can do this several ways such as login scripts, etc. On a Terminal Server type environment you could use something like this to copy to all users configured, actually this would work on shared workstations as well.

This could be in a login script or a bat file, etc.

Example

replace "\\SharedDrive\MAS500Reports\Config\Application.config" "C:\documents and settings" /S

To understand the details just go to a DOS prompt and type "REPLACE /?".