Installation and Technical Issues

[TJones]

There was a cash receipt posting that is stuck in a vicious loop and title “interrupted” (see screenshot).  It is not possible to delete the batch and it has invoices in it that need to be posted.  The initial problem with the batch was that it had a future payment date that was an error and the batch bombed. How can we delete it so that it can be reposted?

[trodman]

Sometimes if you preview the register and then go back to the batch screen you can delete the batch.  Does that work for you?

[WendyTKD]

I have two batches that say the same thing:  "interrupted", and there is nothing that is working to be able to delete them.  Any other ideas?

[trodman]

You can reset the Status and PostStatus in tciBatchLog but it's a risky since the posting routine made some changes and might end up making them twice when you post again.

[LouDavis]

KB 1300 describes how to correct an interrupted AP batch.  The same technique could possibly work with an AR Cash Receipt batch as well.