Sage MAS 90 and 200 Extended Enterprise Suite

[amanda26]

We're using the CRM Outlook plugin for the first time and every user gets this message when trying to file an email:
"The administrator has not provided an EmailManager E-mail address.  E-mail filing cannot continue."

The setting for filing outbound emails is set to file by CRM, not the Email Manager, so I'm not sure what's causing this error.

[Steffen · Accepted solution]

Could you please check the setting for "Use FileIt" under Administration / Users / User Configuration? Please make sure that "Use FileIt" is set to NO. If it is not, please change it to NO and then re-install the Outlook plugin.

Please let us know is the issue still persist after the steps above.

Thanks.

Steffen

[zlatan24]

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