Technical and Installation Discussions

[knewcomer]

Hello,

We just updated from MAS 3.4 to 4.5 and when we try to print preview a Sales Order the "Processing Work File Records" window displays and takes about 10-20 seconds to load and display the report.

MAS is installed on a Windows Server 2008 machine and is being ran on Windows 7 workstations through active directory.

I have done the following:

Turned off AV (ESET NOD 32)

Turned off Windows Firewall

Made sure all network cards were in Full Duplex Mode

Test Server to Workstation Connection - All tests were around 300-500mb read and write speeds

Un-installed all printers and drivers (read a forum where bad printer drivers were causing the issue, apparently not for us)

Any Ideas?

[rmikolainis]

How quick is the report if you run it directly on the server?

[knewcomer]

It is fast from the server, which makes me believe it is either a ODBC connection, or an issue with Crystal reports...

i am not sure how to test the connection speeds of those connections though

Also, UAC is turned off

[thebottomline]

Are all WIN 7 connections slow or just one?  Did you install the PU1 patch for v4.5?

[knewcomer]

All Windows 7 Connections are slow, I am not sure if I have the patch or not, but I will look into this asap...can you post a link to the patch download?

[knewcomer]

It looks like we do have the update as it was downloaded to our server by the business who installed the new MAS90.  I am completely stumped

[BigLouie]

Has this form been modified in any way. Have you added graphics or other tables or fields? This will have an effect. And is this MAS90 or 200.

[knewcomer]

Yes, we do have a custom form with a graphic, I just read yesterday that this could have an affect on crystal's speed.

We are running MAS 90 v.4.50.1.0.

Is there any way I can create a "standard form" without having the business that installed the software creating the form? If you have a link to instructions I could follow that.

[thebottomline]

Why don't you just get the reseller that installed the system to assist you in troubleshooting the system?

[knewcomer]

I was going to try to work these issues out myself, due to time restraints and wanting to learn