Technical and Installation Discussions

[mcornelsen]

Whenever we try to run Inventory Maintainane or Inquiry under the 4.4 system we get a dialog box with the following text

Error Encountered

File "IM_Options" not found

When we pull the info on it is seem to be coming from SY_MaintUI.pvc program at Line 1583 when attempting to the IM_Options file. The error that it generates is an Error #12: file does not (or already does) exist.

TIA

[BigLouie]

Welcome to the Sage Community!

If this was a recent upgrade or install you should be asking your reseller. Have you tried to go into the Inventory Setup Options? Basically it is looking for the IM_Options file which is created when you setup the module and it can't find it. This can be caused by the module not being actived or setup. Again this is what your reseller if for.

[mcornelsen]

I would, but; my Reseller has less experience with 4.4 then me... Also because of the upgrades at sagesoftwareonline.com neither of us can log in to see if there is a Knowledgebase resolution.

Been in the Inventory Setup Options - all files converted and modules "Activated"....

So, still looking for a solution.

[mcornelsen]

I've dumped the debug info here if this can help anyone help me pinpoint the problem.

Also, did virifiy that IM_Options.M4T file does in the IM[company] file. Can even read it with Data File Display and Maintenance.

--------------------------------------------------------------------------------------------------------------------------------------------------------

Error Information   06/02/10   13:12:36

Error #12: File does not exist (or already exists)
Program    SY_MaintUI.pvc
Line       1583

General Information:
  File                   IM_Options
  Last Key Value        
  Last Key Text         

  Last Channel Opened    32706
  Last Channel Accessed  32707

  Object Number          100008
  Object Method          ResolveMemoParameters
  Object Text            IM_ItemInquiry_ui

  Available Memory       27640486

Object Identifer   Name
---------------------------------------------
[100001]           SY_Session
[100002]           SY_File
[100003]           SY_Registration
[100004]           SY_UI
[100005]           SY_LocaleInfo
[100006]           SY_Security
[100007]           SY_Security
[100008]           IM_ItemInquiry_ui
[100009]           SY_Security
[100010]           GL_FiscalYear_Svc
[100011]           SY_Security
[100012]           IM_Warehouse_svc
[100013]           SY_Collection
[100014]           CI_ItemCode_bus
[100015]           SY_Collection
[100016]           SY_ChildColl
[100017]           SY_ChildColl
[100018]           SY_ChildColl
[100019]           SY_ChildColl
[100020]           SY_ChildColl
[100021]           SY_ChildColl
[100022]           SY_ChildColl
[100023]           SY_ChildColl
[100024]           CI_ExtendedDescription_bus
[100025]           CI_ItemCodeHistory_bus
[100026]           SY_Collection
[100027]           SY_ChildColl
[100028]           SY_ChildColl
[100029]           SY_ChildColl
[100030]           SY_ChildColl
[100031]           SY_ChildColl
[100032]           SY_ChildColl
[100033]           SY_ChildColl
[100034]           SY_ChildColl
[100035]           SY_ChildColl
[100036]           SY_ChildColl
[100037]           SY_ChildColl
[100038]           SY_ChildColl
[100039]           SY_BusinessColl
[100040]           IM_ItemWhseHistoryByPeriod_bus
[100041]           SY_Collection
[100042]           SY_ChildColl
[100043]           SY_ChildColl
[100044]           SY_ChildColl
[100045]           SY_BusinessColl
[100046]           IM_ItemWarehouse_bus
[100047]           SY_Collection
[100048]           SY_ChildColl
[100049]           SY_ChildColl
[100050]           SY_BusinessColl
[100051]           CM_Customizer_Svc
[100052]           *obj/folder
[100053]           *obj/group
[100054]           *obj/tab
[100055]           *obj/tab
[100056]           *obj/tab
[100057]           *obj/tab
[100058]           *obj/tab
[100059]           *obj/tab
[100060]           *obj/tab
[100061]           SY_ErrorInfo_UI
[100062]           SY_Collection
[100063]           SY_ErrorInfo_BUS
[100064]           SY_BusinessColl
[100065]           *obj/folder
[100066]           *obj/group
[100067]           *obj/tab
[100068]           *obj/tab
[100069]           *obj/tab
[100070]           *obj/tab

Open Files:
Channel        File Name
---------------------------------------------
32705          *memory*
32706          *memory*
32707          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_ActivityLog.M4T
32708          *memory*
32709          *memory*
32710          *memory*
32711          *memory*
32712          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_Module.M4T
32713          C:\Recovery\MAS90v4\MAS90_44\MAS90\SOA\SY0CTL.SOA
32714          *memory*
32715          *memory*
32716          *memory*
32717          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_PEN\IMPEN\IM_ItemWarehouse.M4T
32718          *memory*
32719          *memory*
32720          *memory*
32721          *memory*
32722          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_PEN\IMPEN\IM_ItemWhseHistoryByPeriod.M4T
32723          *memory*
32724          *memory*
32725          *memory*
32726          *memory*
32727          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_PEN\CIPEN\CI_ItemHistoryByPeriod.M4T
32728          *memory*
32729          *memory*
32730          *memory*
32731          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_PEN\CIPEN\CI_ExtendedDescription.M4T
32732          *memory*
32733          *memory*
32734          *memory*
32735          *memory*
32736          C:\Recovery\MAS90v4\MAS90_44\MAS90\LOCK\_PEN\CI_Item.LCK
32737          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_PEN\CIPEN\CI_Item.M4T
32738          *memory*
32739          *memory*
32740          *memory*
32741          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_PEN\IMPEN\IM_Warehouse.M4T
32742          *memory*
32743          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_RoleSecurity.M4T
32744          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_UserSecurity.M4T
32745          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_User.M4T
32746          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_Task.M4T
32747          *memory*
32748          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_PEN\GLPEN\GL_FiscalYearDetail.M4T
32749          *memory*
32750          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_PEN\GLPEN\GL_FiscalYear.M4T
32751          *memory*
32752          *memory*
32753          *memory*
32754          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_RoleSecurity.M4T
32755          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_UserSecurity.M4T
32756          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_User.M4T
32757          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_Task.M4T
32758          *memory*
32759          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_RoleSecurity.M4T
32760          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_UserSecurity.M4T
32761          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_User.M4T
32762          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_Task.M4T
32763          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_RoleSecurity.M4T
32764          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_UserSecurity.M4T
32765          C:\Recovery\MAS90v4\MAS90_44\MAS90\MAS_SYSTEM\SY_Task.M4T
32766          C:\Recovery\MAS90v4\MAS90_44\MAS90\providex.dde
32767          C:\Recovery\MAS90v4\MAS90_44\MAS90\providex.ddf

Stack    Line       Program
----------------------------------------------------------------------------------------------------
00015   00001  C:\Recovery\MAS90v4\MAS90_44\MAS90\SY\SY_ErrorInfo_ui.pvc
00014   00291  C:\Recovery\MAS90v4\MAS90_44\MAS90\SY\SY_ErrorInfo_ui.pvc
00013   00040  C:\Recovery\MAS90v4\MAS90_44\MAS90\Home\lib\_winproc.xeq
00012   07120  C:\Recovery\MAS90v4\MAS90_44\MAS90\Home\lib\_winproc
00011   00550  C:\Recovery\MAS90v4\MAS90_44\MAS90\Home\lib\_nomads.pvc
00010   00438  C:\Recovery\MAS90v4\MAS90_44\MAS90\SY\SY_ERROR
00009   01583  C:\Recovery\MAS90v4\MAS90_44\MAS90\SY\SY_MaintUI.pvc
00008   01472  C:\Recovery\MAS90v4\MAS90_44\MAS90\SY\SY_MaintUI.pvc
00007   00915  C:\Recovery\MAS90v4\MAS90_44\MAS90\SY\SY_MaintUI.pvc
00006   00777  C:\Recovery\MAS90v4\MAS90_44\MAS90\SY\SY_MaintUI.pvc
00005   00498  C:\Recovery\MAS90v4\MAS90_44\MAS90\IM\IM_Item_ui.pvc
00004   00040  C:\Recovery\MAS90v4\MAS90_44\MAS90\Home\lib\_winproc.xeq
00003   07120  C:\Recovery\MAS90v4\MAS90_44\MAS90\Home\lib\_winproc
00002   00550  C:\Recovery\MAS90v4\MAS90_44\MAS90\Home\lib\_nomads.pvc
00001   00227  C:\Recovery\MAS90v4\MAS90_44\MAS90\soa\SY_StartUp.M4P

[VKZIMM]

After you did your upgrade, did you check the security settings?  There are many more in version 4.4 and maybe you do not have some permission needed.

Try accessing with a role that has All permissions.

Having the knowledgebase down is a pain.

[mcornelsen]

Made sure that the security setting were not restrictive as to access. Problem remained.

Reviewed in my mind what could have been the cause. No one seem to have the same problem here, so; unistalled  4.4 off the system and the reinstalled. This time it hung up on installation. Check the CD and it had a nice V-shape mark from the packaging.

Polished the CD, re-installled, pre-migrated, migrated, and ran all of the post migration tasks...

The problems with the Inventory Maintenance and Inquiry was resolved...