Unique Business Challenges and General Discussion

[lunaraven]

I accidentaly posted an invoice that was incorrect. I sold a piece of equipment (with serial number) but failed to include another piece that has to be on the same invoice. How can I go back and put that equipment back into inventory (basically delete the posted invoice) and then redo it correctly? Adjusting invoices in AR doesn't work because it won't allow me to use actual part or equipment numbers, just misc charges and GL numbers

[LoriD · Accepted solution]

do a credit memo in Sale Order Invoice

[lunaraven]

When I do that, it tells me the distribution is out of balance (on the screen where you have to select the specific equipment s/n) and that quantity is not available. Even if it is negative.

Never mind, I forgot I had to change the invoice type to CM...

Thank you!